Informativa sui rimborsi

Return & Refund Policy

Last updated: August 4, 2026

At Dideyttawl, we strive to offer high-quality made-to-order dresses and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help. Please review our return and refund policy below.

1. Order Cancellation
- Before Shipment/Production: We accept order cancellations before the product is shipped or production has commenced. If your order is canceled in time, you will receive a full refund.
- After Shipment: Once the product has been produced or shipped out, the order cannot be canceled.

2. Return Conditions & Eligibility
We accept returns for eligible standard-sized products. Customers have the right to request a return within 30 days of receiving the item.

To be eligible for a return:
- The item must be unworn, unwashed, unaltered, undamaged, and in its original condition with all original tags attached.
- All items (including standard sizes) are made-to-order. To prevent overuse of resources, we cannot accept "buy-many-keep-one" orders. Our customer service team reserves the right to cancel orders suspected of being placed with this intention.
- We reserve the right to refuse returns that are sent back without prior authorization or in an unacceptable condition.
- We are not liable for return items lost or damaged during transit. Please use a trackable shipping service and keep the shipping receipt.

3. FOR ALL CUSTOM SIZE DRESSES (Non-Returnable)
Custom dresses are made specifically according to the unique measurements you provide (bust, waist, hips, height, and hollow-to-floor). Because these dresses cannot be resold to another customer, we CANNOT accept returns or exchanges on custom-sized dresses unless the item arrives defective or damaged. Please double-check your measurements and color choices carefully before placing your order.

4. Defective, Damaged, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery at support@dideyttawl.com with photos of the issue. We will review your case and provide an appropriate solution, such as a free replacement or a full refund.

5. Return Shipping Costs & Fees
- Restocking Fee: There is NO restocking fee ($0 USD) for valid returns.
- Customer Responsibility (Buyer's Remorse/Size Change): If the return is due to customer preference, change of mind, or choosing the wrong standard size, the customer is responsible for the return shipping costs. Original shipping fees are non-refundable.
- Seller Responsibility (Defective/Incorrect Item): If the return is due to our error (e.g., defective item, wrong color/size shipped), Dideyttawl will cover the return shipping costs or issue a full refund.

6. Exchange Policy
We do not offer direct exchange services for any products at this time. Since all items are made-to-order, we do not keep ready-made inventory. If you need a different size, color, or style, please return the unwanted item (if eligible) for a refund and place a new order online.

7. Refunds
Once your returned item is received, inspected, and approved, we will send you an email confirmation. 
- The refund will be credited back to your original payment method within 7–10 business days (processing time may vary depending on your bank or credit card issuer).
- Original shipping charges are non-refundable unless the return is due to our error.

8. How to Initiate a Return
Step 1: Contact our customer support team via Live Chat or email at support@dideyttawl.com within 30 days of receiving your package. Please provide your Order Number and reason for return.
Step 2: Once approved, our team will provide you with the Return Shipping Address and instructions. (Do not send your return to the address on the package without prior authorization).
Step 3: Ship the package back using a trackable courier service and provide us with the tracking number.

9. Late or Missing Refunds
If you haven’t received your refund after 10 business days:
1. Check your bank account or credit card statement again.
2. Contact your credit card company or bank, as it may take some time before your refund is officially posted.
3. If you have done all of this and still have not received your refund, please contact us at support@dideyttawl.com or reach out via our store chat page.

10. Contact Us
For any questions regarding our Return & Refund Policy, please contact us at:

Brand Name: Dideyttawl
Company Name: Suzhou Meisier Trading Co., Ltd. 
Customer Support Email: support@dideyttawl.com
Contact Phone: +86 189 1407 1452
Business Address: Room 1301, Building 7, No. 1599 Suzhan Road, Gusu District, Suzhou City, 215000 Jiangsu Province, China