FAQS

1. How long does shipping take?

The total delivery time is calculated as: Processing/Production Time + Shipping Time.

• Processing/Production Time: Standard dress orders take 3–5 business days to prepare. Custom-sized or made-to-order dresses may require 7–10 business days for tailored production.
• Standard Shipping: 7–14 business days (Free shipping on orders over $49.99).
• Expedited Shipping: 5–8 business days.

Note: Delivery times may occasionally be affected by customs clearance, peak holiday seasons, or extreme weather conditions. If your order is delayed, please start a live chat or contact us at support@dideyttawl.com.

2. How do I order a product that requires a custom size?

To request custom sizing, simply select the "Custom Size" option on the product page before adding the item to your cart. Please provide the exact measurements in the order notes or form, including:

• Bust, Waist, and Hips
• Height and Hollow-to-Floor length
• Child's Weight and Age (if applicable)

Our tailoring team will craft a perfectly fitted gown based on the precise dimensions you provide!

3. How do I cancel my order?

We accept order cancellations before the product has been shipped or entered production. If you need to cancel, please contact us within 12 to 24 hours of placing your order. Once the dress is tailored or shipped out, we can no longer cancel the order.

4. What is your return policy?

We offer a 30-day return window from the date you receive your package for all standard-sized items.

• Standard Sizes: Items must be unworn, unwashed, unaltered, undamaged, and with original tags attached. (Customer pays return shipping for preference-based returns).
• Custom Size Dresses: Because custom dresses are made exclusively to your personal measurements, they are non-returnable and non-refundable unless defective or damaged upon arrival.
• Defective/Incorrect Items: If you receive a damaged or incorrect item, please email us within 7 days with photos, and we will arrange a free replacement or full refund.

Please do not ship items back without contacting our customer support team first to receive an authorized return address.

5. What payment methods do you accept?

We provide safe and encrypted payment gateways. We accept:

• PayPal
• Credit/Debit Cards: Visa, MasterCard, American Express, Discover, JCB, Diners Club

Still have questions?

Our support team is always here to help! Reach out to us via Live Chat at the bottom right corner, or email us at support@dideyttawl.com