Refund policy
Returns and cancellations
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
You are responsible for arranging return shipping.
You can request cancellation or removal of items from your order until the item is shipped.
Order Cancellation Timeframe
You may request to cancel your order within 24 hours of placing it, provided the order has not yet been shipped.
We will review and respond to cancellation requests within 2 business days of receiving them.
Cancellation requests submitted after 24 hours may still be considered if the order has not yet been shipped. Once an order has been shipped, it can no longer be canceled, but eligible items may be returned in accordance with our return policy.
Return Packaging Requirements
Returned items must be unworn, unused, and in their original condition, with all original tags and accessories attached.
Please return items in their original packaging whenever possible and use suitable protective packaging to prevent damage during transit.
Items damaged due to inadequate return packaging may be subject to a reduced refund, where permitted by applicable law.
How to start a return or cancellation
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Start your cancellation request by logging into your account.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted, subject to applicable consumer protection laws.
Return Shipping Address
For approved returns, please send your items to the following address:
Recipient: Dideyttawl
Address: Room 1305, Building 7, No. 1599 Suzhan Road, Gusu District, Suzhou, Jiangsu 215000, China
Contact Email: heming@dideyttawl.com
Phone: +86 18914071452
Please contact our customer support team before shipping your return to obtain return authorization and detailed return instructions.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved.
If approved, your refund will be issued to your original payment method within 5 business days, unless otherwise stated or required by applicable law.
Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.
If you have not received your refund after this period, please contact us at heming@dideyttawl.com.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at heming@dideyttawl.com.