Please use our size chart before ordering. If between sizes, size up

MEASUREMENT GUIDE & HOW TO MEASURE

Follow these steps to get accurate measurements:

• 1. Bust (胸围): Wrap the measuring tape around the fullest part of the chest/bust, keeping the tape horizontal and comfortably loose.
• 2. Waist (腰围): Measure around the natural waistline (usually the narrowest part of the torso, about an inch above the belly button).
• 3. Hips (臀围): Stand with feet together and measure around the fullest part of the hips.
• 4. Hollow to Floor (锁骨到地面/裙长参考): Measure from the center of the collarbone (hollow) straight down to the floor without shoes on.
• 5. Height (净身高): Measure barefoot from the top of the head straight down to the floor while standing upright against a wall.

💡 Pro Tips for a Perfect Fit:

• Use a flexible soft measuring tape (cloth or plastic) rather than a metal ruler.
• Measure with light undergarments or fitting clothes on for the most accurate results.
• If you are ordering a custom size or between sizes, we recommend sizing up or contacting our support team via Live Chat or at support@dideyttawl.com for sizing advice.

Air Shipping: Our goal is to provide you with the best shipping options, no matter where you live, we ship worldwide using DHL, UPS, USPS. Serving hundreds of clients around the world every day, we strive to provide you with the highest level of service.

The time frame of an order delivery is divided into three parts:

Order processing time:within 2 working days

Stocking time:

children's dress: 1-3 working days
adult dress: 5-7working days

Delivery time:

Standard order: 7-10 working days

Expedited order: 5-7 working days

 Note: Our items are shipped worldwide by air and additional postage will be charged when you initiate checkout. There will be corresponding postage charges for different orders. The specific charges are as follows:

North America, Australia, Europe：

 Israel：

Asia：

Product：Burgundy Junior Pageant Dress Sequin Piano Performance Dress Girl Princess Ball Gown（worldwide shipping）

Note: Standard delivery of some products is free, and expedited delivery needs to bear the freight corresponding to the above table. The standard delivery time for free shipping products is 14-28 days, please confirm that there is sufficient waiting time.

Order delayed delivery or arrival problem: please contact us at dideyttawl@gmail.com, we will compensate you according to the actual situation.

We accept order cancellation before the product is shipped or produced. If the order is canceled you will get full refund. We cannot cancel the order if the product is already shipped out.

Please note that the transit time will also be affected by other unexpected factors such as extreme weather, remote areas, etc. We reserve the right to interpret orders that are not caused by human factors for delayed delivery or arrival problems.

Order Cancellation

We understand that plans may change. You may request to cancel your order before your dress enters production or before it is shipped.

Once your order has entered production or has been shipped, we are unable to cancel the order.

If your cancellation request is approved, a full refund will be issued to your original payment method.

Returns

At Dideyttawl, we want you to be completely satisfied with your dress.

If you are not satisfied with your purchase, you may request a return within 30 days after receiving your order.

Before returning any item, please contact our customer service team to receive return instructions. Returns sent without prior approval may not be accepted.

Return Conditions

To be eligible for a return, the item must meet all of the following conditions:

• The dress must be unworn, unwashed, unaltered, and undamaged.
• The original tags must remain attached.
• The item must be returned in its original condition and packaging.

We cannot accept returns for dresses that have been worn, washed, altered, damaged, or show signs of use.

Made-to-Order Dresses

Most dresses at Dideyttawl are made-to-order after your purchase. Each dress is carefully prepared according to your selected style, color, and size.

Because our dresses are individually produced for each customer, we do not support “buy many, keep one” purchases.

If we identify an order placed with the intention of selecting one item and returning the others, we reserve the right to cancel the order or refuse the return request.

Custom Size Dresses

At Dideyttawl, we offer custom sizing on many of our dresses to help you achieve a better fit.

Custom size dresses are made specifically according to the measurements provided by the customer, including bust, waist, hips, height, and hollow-to-floor measurements.

Because custom dresses are specially made for you and cannot be resold, custom size dresses are not eligible for return or refund.

Please carefully check your measurements and color selection before placing your order.

Return Shipping

If the return is caused by customer reasons, including:

• Incorrect size selection
• Change of mind
• Ordering multiple dresses for comparison

the customer will be responsible for the return shipping cost.

If the item received is defective, damaged, or incorrect due to our mistake, please contact us and we will provide assistance.

Please keep your return tracking information until your refund has been completed.

Refunds

Once your returned item is received and inspected, we will send you a confirmation email.

If your return is approved, your refund will be processed to your original payment method within 7–10 business days.

Please note:

• Original shipping fees are non-refundable.
• Return shipping fees are non-refundable.
• Processing time may vary depending on your payment provider or bank.

Exchanges

Because our dresses are made-to-order and produced individually, we currently do not offer direct exchanges.

If you need a different size, color, or style, please return your eligible item according to our return policy and place a new order.

All new orders will follow the current production and shipping timeline.

Late or Missing Refunds

If you have not received your refund after the processing time:

1. Please check your bank account again.
2. Contact your credit card company or payment provider.
3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us:

Email: support@dideyttawl.com

We will assist you as soon as possible.

Return Address

Please do not send your return directly to the address on your package.

After your return request is approved, we will provide the correct return address and return instructions by email.